Recent Posts

3 Tips for Handling an Overflowing Toilet

8/25/2022 (Permalink)

Toilet overflow If your toilet overflows is being caused by sewer damage.

What Do I Do If My Toilet Overflows?

Few things might cause more stress for you as a Tenino, WA, homeowner than an overflowing toilet. There are several reasons a toilet might flood, from a pipe clog to local sewer damage. No matter the cause, the resulting overflow can mean quite a mess. However, there are several actions you can take to reduce the risk of damage to your home until you can call a flood cleanup and restoration service to handle the worst of the problem.

1. Shut Off the Water Valve

If you can reach the toilet safely, locate the shutoff valve. It is usually on the back of the exterior tank, near the bottom. Turn the valve until the water flow stops. You can also take the top off the toilet tank and lift the float ball to stop the toilet from running.

2. Clear the Area

If the toilet overflow is being caused by sewer damage due to heavy rains or localized flooding, it is a good idea to clear the area and make it off limits until the cleanup crew arrives because the flood water likely contains contaminants that may harm people and pets. Do not let anyone touch the water with their bare hands and try to seal off the bathroom as best you can. Once you contain the flood as much as possible, call the sewage company to let them know what has happened.

3. Note What You See

It is best to leave the aftermath of a flooded toilet to your cleanup crew. However, it may help the flood techs if you can tell them how the flood occurred and what you noticed directly before and after the incident. Did the toilet overflow very suddenly or did it happen slowly? Did you notice any unusual sounds or odors emanating from the toilet before the flood? Letting your cleanup crew know about these details may help them handle the problem with more efficiency.

Sewer damage, clogged pipes, and other plumbing issues can all cause a toilet flood in your Tenino, WA, home. However, knowing how to stem the worst of the damage until help arrives can help you protect your home and family.

Tips for Making a Claim After a Fire

8/24/2022 (Permalink)

Home Insurance Claim form The insurance company is one of the first calls you make when a fire has destroyed your home.

After A Fire, Here Are Some Pointers On How To File A Claim

When a fire damages your home in Tenino, WA you may not be in the right frame of mind for making good decisions. The decisions you make regarding your fire insurance claim, however, can affect how much of the fire restoration is covered by your insurer. Here are three tips to help you think through the process rationally and hopefully get the settlement you need to restore your home.

1. Call Insurance Company

One of the first calls you make after a fire has ravaged your home is to the insurance company. Timely reporting is essential to getting your claim processed and approved. As soon as the company receives your call, an assessor can be sent to review the damage and substantiate your claim.

2. Call Professional Restorers

After a fire, your home is likely permeated with the odor of smoke and soot damage. Firefighters probably had to use a lot of water to put out the fire, resulting in water damage as well. Certified fire restoration specialists offer both smoke cleaning and water damage remediation to fix the problems in your home. They often offer board-up services to secure the house during the restoration process, and they can give you an estimate on what the repairs are going to cost, which can back up your claim with the insurance company.

3. Don't Touch Anything

Once you have made the necessary calls and the waiting begins, you may be tempted to start cleaning up the damage yourself. Fight the urge to do so. The insurance agent that comes to assess the damage needs to see it as it is, and without the knowledge and skills of the specialists, you may cause more damage. While you wait, it is a good idea to take pictures of the damage as long as it is safe to do so.

You may feel powerless when your home suffers fire damage. By calling the appropriate professionals and waiting on their guidance, however, you can speed up the fire restoration process.

SERVPRO Provides The Expertise To Help Manage Your Insurance Claim

8/15/2022 (Permalink)

Fire damage in a commercial building You may need to file an insurance claim for damages.

When a fire, flood, or another disaster leads to property damage or loss at your business in Olympia, WA, you may need to file an insurance claim for damages. SERVPRO disaster management professionals will handle the cleanup and gather and organize details to support your claim.

Documenting Your Claim

An insurance agent representing your insurance provider will require specific information to evaluate your claim. During the aftermath of a disaster, remembering to gather various details can be challenging. Fortunately, our field teams have experience gathering everything necessary to support your claim, including:

  • First Notice of Loss
  • Loss Photos
  • Loss Estimates
  • Restoration Estimates
  • Replacement Estimates

We inventory each of your items into an Excel spreadsheet, which we send to every claimant and their insurance agent.

Tracking Your Claim Through Electronic Records
Working with our experienced claims facilitators means that you and your insurance representative will always know your business's restoration status. Our Claims Information Center compiles electronic files for every job we undertake and updates them every step of the way. We include estimated completion dates and descriptions for additional services necessary to achieve the best possible results.

Accessing Your Claim Online
SERVPRO provides insurance adjusters and their clients with online access to every claim file. Adjusters can also get timely answers to their questions and compare our methods and costs to our competitors' to ensure we provide the best value.

Unparalleled Support
Our teams' full-service response to any disaster helps us stand as a leader in the restoration services industry. Our standards of excellence include using state-of-the-art technology to salvage and mitigate property damage. When necessary, our Resource Center recruits and vets industry partners who offer competitive pricing while maintaining our standards of excellence.

When you and your insurance agent need a trustworthy restoration service that goes the extra mile to manage and facilitate your insurance claim in  Olympia, WA, turn to SERVPRO.

Do You Have To Throw Away Contents That Have Been Mold Damaged?

7/25/2022 (Permalink)

Mold damage in a home Mold damage in Yelm, WA.

Every year in the U.S., floods cause around $8 billion in damages. Houses that flood not only have the floodwater disaster to deal with, it’s also normal to experience an explosion of black mold growth afterward. Mold cleaning in Yelm, WA, should be an expected part of the restoration process.

When it comes to contents, it’s often cheaper to throw away items with significant mold damage. However, if the items are valuable or sentimental, they’ll need to be cleaned by the experts – a complicated process requiring the right equipment and techniques.

Why Do Floods Cause Black Mold?

Mold is a natural substance that helps eat dead plants and animal matter. In the outdoors, it’s strongly controlled by good airflow and UV rays in sunlight. Indoors, it not only finds shade and restricted airflow, but it also has plenty of substances to feed on, such as

  • Paper
  • Some fabrics
  • Wood
  • Drywall

All it takes is a source of moisture. The leftover humidity after a flood is more than sufficient to require extensive mold cleaning throughout your house.

Can Mold Remediation Save Contents?

In many cases, yes. However, the process isn’t easy or cheap, especially with paperwork and photographs. The mold literally eats away at these materials as it grows. You need to call top mold remediation experts to respond immediately to your home.

The process starts by removing all the floodwater and excess humidity from your home as quickly as possible. Damaged paperwork should be put in the freezer until it can be processed. All food should be discarded and anything to be saved that has mold growing on it should be isolated.

What Else Can Be Saved?

A special device called an Esporta Machine can save paper, textiles, cardboard, and even stuffed animals in many (but not all) cases. Items that are special enough to save rather than replace can be restored through modern mold remediation methods. In some cases, insurance will even pay for it.

Mold cleaning is an intense process that can save many items. However, time is working against you, so call the experts quickly if you want to save both items and money!

Are My Flooded Electronics Salvageable?

7/15/2022 (Permalink)

Removed drywall after a flood Call a water removal company after a flood.

As a business owner in Olympia, WA, you may worry that flooded electronics caused by severe weather and faulty plumbing can make your valuable records inaccessible. Answers to the following questions determine if your equipment is salvageable after a flood.

Were Your Electronics Submerged?

When electronics spend any amount of time underwater, damage occurs quickly to parts, including:

  • Circuit boards
  • Lithium batteries
  • Monitors
  • Chips and memory cards

If devices, including computers, printers, and phones, are running while submerged, it is critical to shut off the main power supply before handling them to prevent electrocution. Submerged electronics are usually irreparable, making placement the only option.

Were Your Electronics Exposed To High Humidity?


Electronic damage can occur even when your equipment does not spend any time underwater. After a flood, contacting a flood restoration service to perform water extraction can prevent a dramatic rise in humidity. Moisture can cling to dust that collects within your electronic equipment to create a thick, muddy substance that reduces airflow, causing the device to overheat. Excessive heat causes computer motherboards and phone batteries to run slowly and inefficiently.
Electronics powered off while exposed to high humidity have the best chance for successful restoration; however, it is still worth attempting to clean and dry them if this is not the case. Experts who specialize in flooded electronics can do this if you do not feel comfortable handling devices yourself.

Was Water Dripping on Your Electronics?


Leaks are a common cause of flooded electronics in business offices. Leaks can expose devices to water with high concentrations of minerals, ions, or contaminants that can cause adverse effects by changing interior parts' conductivity. Attempts to dry your electronics do not guarantee their restoration, but doing so as soon as possible before corrosion sets will increase the chances of success.
If floods and leaks cause electronic damage at your business, a flood restoration company can coordinate your drying and repair efforts.

Odor Removal Following a Flood

7/8/2022 (Permalink)

Flooded commercial building Odor Removal Following a Flood

Cleaning Up After a Flood

Mold growth and sewage loss are severe complications following a septic system backup that causes a flood at your business in Olympia, WA. Although powerful water extraction methods can quickly dry your space, more drastic efforts are necessary for sanitization and odor removal.

Problems Following a Flood

Water that floods your business following a severe storm or plumbing damage requires careful handling because it may contain:

  • Salmonella
  • Tetanus
  • Hepatitis A
  • Sewage
  • Parasites

Flood water at your business requires prompt removal before mold problems develop. Mold spores that quickly spread through the air are not visible, but you can detect them in your building by the musty odor they produce. Fortunately, knowledgeable mold remediation professionals can undertake odor removal efforts that purify the air.

Odor Removal Methods

The first step toward eliminating the odor that follows a flood involves air filtration. This technique involves industrial-grade HEPA vacuums that capture microscopic spores in the air and prevents them from spreading.

Mold growth and other contaminants leave behind stubborn odors, but ozone generators provide one of the most effective treatments for removing them. This method involves introducing ozone molecules into the contaminated space. Ozone is an oxygen molecule that has three rather than two oxygen atoms. The third atom breaks away from the others, attaches itself to the atom producing the offensive odor, and neutralizes it.

It is necessary to evacuate the premises while ozone treatment is underway and until the oxygen molecules in the atmosphere return to their normal levels.

Air fogging is another method that involves heating a deodorizing solvent and releasing it into the atmosphere as a mist. It is particularly effective for accessing the difficult-to-reach areas behind walls, under floorboards or within upholstery fibers and leaves behind a pleasant odor.

Odor removal professionals have the knowledge and skills to address unpleasant odors resulting from mold growth and sewage loss following a flood from a septic system backup at your business in Olympia, WA.

Get Help Faster With Any Disaster

6/30/2022 (Permalink)

SERVPRO technicians loading a vehicle with drying equipment SERVPRO of Lacey services is available 24/7 for you to call and initiate an action plan.

With Any Disaster, You Can Get Help Faster.

Storms can result in catastrophic loss for individuals and communities. If emergency response is delayed too long, fires or floods can lead to secondary damage such as mold and loss of structural integrity. That's where SERVPRO comes in, with a team always on call to help. As one of the nation's leading remediation experts, they bring specialized knowledge and resources to any restoration project. Here are some ways their swift response helps you rebuild after natural disaster strikes Tenino, WA

1. SERVPRO Stands Ready to Serve You

Local SERVPRO services are available 24/7 for you to call and initiate an action plan. Once they determine the necessary resources to bring to your situation, a representative will arrive to inspect the site. If necessary, they can send multiple teams to storm-hit areas to provide the help you need.
SERVPRO services are available nationwide. So whether you need help restoring a residence or commercial building, they have a local franchise that can help you begin restoration work.

2.  SERVPRO Prevents Further Catastrophic Loss

When you need capable hands on-site following a storm, SERVPRO teams are ready and trained to fix the aftereffects of multiple disasters, including flooding. Using a combination of specialized equipment and know-how, technicians help prevent further damage and expense. These services can include:

  • Removing water
  • Identifying hazards
  • Drying salvageable structure
  • Preventing mold
  • Boarding up damaged walls or windows

3. SERVPRO Is a Preferred Vendor

The last thing you want to stress about while repairing storm damage is insurance issues. Worry less with SERVPRO, the vendor trusted by insurance companies. Swift response time and customer fulfillment have earned them the reputation as one of the most reliable emergency restoration companies. 

Get the help you need for catastrophic loss after a storm. No matter the extent of the damage, SERVPRO can help restore your property to its pre-disaster condition.
 

Top 4 Causes of Solar Panel Damage

6/29/2022 (Permalink)

Solar panel If you're considering solar energy for your house, you may be concerned about panel damage in the face of a storm.

Top 4 Solar Panel Damage Causes

Solar panels are a popular energy alternative for many homeowners in Yelm, WA. Despite the upfront investment, these panels are cost-efficient over the long haul. If you're considering solar energy for your house, you may be concerned about panel damage in the face of a storm. Below are the weather events that are the most likely to cause damage.

1. Hurricanes

Generally, solar panel technology is designed to handle severe weather conditions, including hurricanes. In fact, panels remain intact when exposed to winds as high as 140 miles per hour. However, there are cases in which panels become dislodged.

2. Rain and Floods

In some cases, rain and floods can do more panel damage than hurricane winds. The metal casings covering the panel wires are most damage prone. Roof damage is more likely with persistent rain and flooding post-hurricane. Under these conditions, the panels can also become loose.

3. Hail Storms

Many solar panel systems can hold up well under pounding hail downpours. Manufacturers factor in volatile weather when they design these panels. In most instances, the panels can handle one-inch hail that comes down at 50 miles per hour. If damage does occur, it may only affect one or two panels. However, constant hail hitting the same panel can result in major damage.

4. Debris

Despite the intensity of hurricanes, floods, rain and hail, they don't always cause the most damage. Often, the greatest panel damage comes from falling debris during storms. For example, trees falling on the panels can cause more significant damage than weather events.

Surviving the Storm

Generally, solar panels are built to handle a variety of extreme weather conditions. Minor damage can occur as a result of hurricanes, floods, heavy rains and floods. Nevertheless, falling debris tends to cause the greatest damage. Panels can become loose or dislodged resulting in water damage in your home. If this occurs, consider hiring a cleaning and restoration company.

3 Steps to Filing a Flood Damage Claim

6/24/2022 (Permalink)

How to File a Flood Damage Claim in 3 Easy Steps

A flood in Olympia, WA, is a life-changing event. After a natural disaster like that, you want to return your life back to normal. One of the most important ways to do that is by filing a flood claim. There are a few simple steps to follow to ensure the process is completed without delay.

1. Contact Insurance Provider

Get in contact with your insurance company or agent immediately after the flood. Provide basic information, such as your policy number along with a phone number and email address. You want to make sure you can be reached at any time. An insurance adjuster will be scheduled to visit your home within a few days to assess the flood claim damages.

2. Document Damages

An insurance adjuster needs a clear picture of how much flood damage occurred in your home. Prior to the adjuster's visit, spend a day or two taking photographs, recording videos and making a list of all the damages. Here are the most common things to document:

• Standing flood water levels
• Discarded objects
• Lost items
• Property and structural damage

Take note of anything affected by the flood. Whenever possible, provide receipts, value and purchase date of damaged or lost items. The more detailed information you provide, the better able the adjuster will be to prepare a repair estimate.

3. Consult With the Adjuster

An insurance adjuster can walk you through the insurance claim process. He or she can tell you what your homeowners' policy does and doesn't cover as relates to the flood. Once all the necessary paperwork is submitted, processed and proven accurate, the next step is that you'll receive payment.

A Return to Normal

A house flood is a stressful experience. However, things can return to normal quickly when you follow the simple steps for filing a flood claim. Once the claim process is completed, you can begin rebuilding your life. Often this involves hiring a restoration company to clean up the mess the disaster left behind.

Why You Need Professionals for Puffback Damage Cleanup

5/27/2022 (Permalink)

workers from a restoration company. After a fire it may be necessary to clean the smoke and water before the building can be used again, at SERVPRO, we are ready to help you, call us!

Why Do You Need Professionals To Clean Up Puffback Damage?

The furnace puffback happens when the furnace malfunctions, causing an explosion within the furnace. As a result of that explosion, puffback damage spreads on every surface exposed to smoke and soot. The resulting material is often acidic, sticky, and oily. It can spread quickly into small spaces, such as throughout your ductwork, inside electric outlets, and behind closed doors.

The cleanup process is tedious and time-consuming. It is also a process best left to experienced cleaning and restoration technicians in Olympia, WA.

1. Inspect Your Property

Soot released by the furnace explosion could spread through the ventilation system, reaching corners of rooms on the other side of the building. Keep a detailed record of the damage. Be aware that you could spread soot if you track it on your shoes or clothing. Take precautions to prevent this.

2. Report the Puffback Damage to Your Insurance Provider

Reach out to your insurance company as quickly as possible to get a referral to cleanup professionals. This type of damage is often addressed in insurance policies for commercial properties. Don't forget to take pictures of the affected rooms before any cleanup is done. Don't try to clean the property yourself; you may cause secondary damage.

3. Contact Technicians for Cleanup and Repairs

A puffback is a clear indication that something is wrong with your oil furnace. You need a reputable HVAC repair technician to complete repairs, or you could end up with another puffback. It's also important that cleanup services begin right away. As soot sits on the surfaces of your building and belongings, its chemicals interact with those surfaces, causing staining, deterioration, and increased wear and tear.

Professionals have the training, equipment, and protective gear necessary to thoroughly address puffback damage. As a property owner or manager, you want the best results possible. These come from a professional response.